EP 052: An Inside Look at What’s Working in My Physical Therapy Business, Sneak Peak with My Customer Care Specialist, Amber Harris

Today, we talk to CashPT Customer Care Specialist, Amber Harris. Hear about Amber’s experience as a part of the team working with customers. She has learned how to help patients realize the value of physical therapy and accomplish their goals.

Tune in to hear some of the customer service sides of a physical therapy clinic. Learn how showing care adds a special element to your business.


What physical therapy gives you is the ability to live your best life.

-Amber Harris


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Time Stamps:

[1:44] – Who is Amber Harris and what is attractive about being a Customer Care Specialist?

[4:46] – The surprising things Amber learned about CashPT and Physical Therapy

[10:07] – Reframing a patient’s desires around the value of PT rather than the outside details

[16:16] – The patterns of conversations that occur with current and potential patients

[24:21] – Where Amber found the value in what CashPT and physical therapy does

[27:29] – How to bring in patients and show care for prospects

[33:32] – How to improve patient experiences through caring conversation and simple acts of kindness

[37:41] – Just show that you care about your people

[40:23] – Incorporating transparency encourages trust


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About The Author

Aaron LeBauer

Aaron LeBauer PT, DPT, LMBT started a 100% cash based physical therapy practice right after graduation. He's on a mission to save 100 million people from unnecessary surgery & enjoys helping passionate therapists build successful businesses without relying on insurance.

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