Closing the Sale & Enrolling New Patients During COVID-19 with Amber Harris

There’s a surefire way to attract a client who can commit and close a sale with you. Amber Harris joins Aaron in today’s episode to talk about the best way to deal with agitated people who are having a hard time dealing with the pandemic while personally dealing with their own physical pains. She’ll show us how to ask the right questions that can redirect a client to focus on what matters and how building rapport can surely go a long way.


“I always treat people the way I wish to be treated. There’s nothing better than having medical care that feels like they know you by name.”

– Amber Harris

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castPT lunch hour podcast

Physical therapy


In This Episode:

  • How to handle irate callers
  • Key questions to ask to uncover a sale
  • What you need to establish at the onset of the conversation
  • How to redirect people who only want quick answers
  • Why total body diagnostics are important
  • How PT offers differ from pre-pandemic versus during the pandemic
  • What can you secure simply by building rapport with your patients


Connect with Aaron:

About The Author

Aaron LeBauer

Aaron LeBauer PT, DPT, LMBT started a 100% cash based physical therapy practice right after graduation. He's on a mission to save 100 million people from unnecessary surgery & enjoys helping passionate therapists build successful businesses without relying on insurance.

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