EP 052: An Inside Look at What’s Working in My Physical Therapy Business, Sneak Peak with My Customer Care Specialist, Amber Harris

Today, we talk to CashPT Customer Care Specialist, Amber Harris. Hear about Amber’s experience as a part of the team working with customers. She has learned how to help patients realize the value of physical therapy and accomplish their goals.

Tune in to hear some of the customer service sides of a physical therapy clinic. Learn how showing care adds a special element to your business.

 

What physical therapy gives you is the ability to live your best life.

-Amber Harris

 

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Time Stamps:

1:44 – Who is Amber Harris and what is attractive about being a Customer Care Specialist?

4:46 – The surprising things Amber learned about CashPT and Physical Therapy

10:07 – Reframing a patient’s desires around the value of PT rather than the outside details

16:16 – The patterns of conversations that occur with current and potential patients

24:21 – Where Amber found the value in what CashPT and physical therapy does

27:29 – How to bring in patients and show care for prospects

33:32 – How to improve patient experiences through caring conversation and simple acts of kindness

37:41 – Just show that you care about your people

40:23 – Incorporating transparency encourages trust

                                                                           

Connect with Amber: 

 

Connect with Aaron:

About The Author

Aaron LeBauer

Aaron LeBauer PT, DPT, LMBT started a 100% cash based physical therapy practice right after graduation. He's on a mission to save 100 million people from unnecessary surgery & enjoys helping passionate therapists build successful businesses without relying on insurance.

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